Shipping policy
📦 Shipping Policy (Short Version)
Processing Time:
Orders are processed within 1–3 business days.Order processing takes place Monday through Friday, excluding weekends and public holidays.Orders submitted after 4:00 PM on Friday will be processed on the following Monday.Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.Please note that order processing time and shipping transit time are two distinct concepts.
Shipping Destinations:
Currently, we offer shipping services to customers located in the United States and Canada.The range of available shipping destinations may vary depending on the service coverage areas of our carrier partners. If you are unable to select your region during checkout, it indicates that shipping services are currently unavailable for that destination.
Estimated Delivery Times:
Estimated delivery times vary depending on the destination.United States：Estimated Delivery Time: 7–12 business days.Canada:Estimated Delivery Time: 7–12 business days.The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
Shipping Fees:
Shipping fees are automatically calculated at checkout based on the shipping destination and order details.We may occasionally offer free shipping promotions. If such a promotion is currently active, the relevant information will be prominently displayed on the checkout page. Once an order has been shipped, paid shipping fees are non-refundable.
Order Tracking:
After your order has been shipped, you will receive a tracking number via email.It may take 2 to 5 business days for tracking information to be updated, depending on the carrier's processing speed.
Customs, Duties, and Taxes:
For international orders, customs duties, taxes, or import fees may apply, depending on the regulations of the destination country or region.Such fees are determined by the customs authorities of the destination country and are the sole responsibility of the customer.
Delivery Delays or Lost Packages:
Although we partner with trusted logistics providers, delivery delays may still occur due to the following reasons:Customs inspections dverse weather conditions ,Service disruptions by logistics carriers Seasonal peaks in demand,If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.
Incorrect Shipping Address:
It is the customer's responsibility to provide accurate shipping information at the time of checkout.If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to modify the shipping address.If a package is returned due to incorrect address information, additional shipping fees may apply for reshipment.
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